Privacy Policy — Maison Namayasa

Effective Date: [Insert Date, e.g., October 24, 2026]

Last Updated: [Insert Date]

Welcome to Namayasa (“we,” “our,” “us,” or “Maison Namayasa”), accessible via [https://namayasa.com] (the “Site”). We are committed to honoring the privacy of our patrons, clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, take our olfactory diagnostic quizzes, commission bespoke fragrance formulations, or purchase our perfume extraits and discovery sets.

By accessing or using our Site and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as data automatically gathered when you interact with our digital atelier.

A. Personal Information You Provide:

• Contact & Account Information: Full name, email address, phone number, and physical billing/shipping address.
• Order & Transaction Data: Items purchased (e.g., Discovery Sets, 100ml Extrait flacons, Bespoke commissions), purchase history, and delivery instructions.
• Customization & Engraving Details: Monogram requests, bespoke bottle engraving text, or personalized gift messages.
• Olfactory Consultation & Preference Data: Information you share during private consultations or online diagnostics (such as note preferences, scent family affinity, skin sensitivity considerations, and lifestyle habits).
• Communications: Inquiries, feedback, or customer care correspondence submitted via forms, email, or chat.

Note on Payment Data: We do not store or capture your full credit card numbers, CVVs, or banking credentials on our servers. All financial transactions are processed securely through certified, PCI-DSS compliant third-party payment gateways (e.g., Stripe, Razorpay, or PayPal).

B. Information Collected Automatically:

• Device & Technical Data: IP address, browser type and version, device identifier, operating system, and time zone settings.
• Browsing Behavior: Pages visited, duration of visit, clickstream patterns, referral sources, and interaction with our fragrance catalog.
• Cookies & Tracking Pixels: Small text files stored on your browser to keep track of your shopping cart and analyze website performance.

2. How We Use Your Information

We process your data for transparent, legitimate business purposes:

1. Order Processing & Fulfillment: To compound, package, engrave, insure, and dispatch your orders to your delivery address.
2. Bespoke Formulation & Scent Profiling: To curate bespoke formulas, evaluate accords for your skin chemistry, and maintain your personal olfactory formula records for refills.
3. Customer Support: To assist you with tracking, order changes, gifting requests, and product recommendations.
4. Marketing & Brand Updates (With Consent): To send you announcements regarding private collection launches, atelier drops, seasonal promotions, or our newsletter. You may opt out at any time.
5. Website Optimization & Security: To protect against fraudulent transactions, analyze navigation trends, and optimize loading speeds and user interface design.
6. Legal & Regulatory Compliance: To comply with applicable tax, accounting, and consumer protection laws.

3. How We Share and Disclose Your Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only disclose necessary information to trusted third-party partners under strict confidentiality agreements:

• Logistics & Courier Partners: Reputable shipping carriers (e.g., DHL, FedEx, Blue Dart) to deliver your physical orders safely.
• Payment Processors: Regulated payment gateways to process secure transactions.
• Technology & Hosting Providers: Cloud hosting services, CRM platforms, email delivery services, and analytical tools (e.g., Google Analytics) that enable our website to operate efficiently.
• Legal Authorities: When required by law, subpoena, or to protect the safety, rights, and property of Namayasa, our clients, or the public.

4. Cookies and Tracking Technologies

Our Site uses session and persistent cookies to ensure an optimal user experience:

• Essential Cookies: Necessary for the website to function (e.g., maintaining items in your shopping bag and handling secure checkout).
• Analytics Cookies: Help us understand which fragrance collections are popular and identify technical site errors.
• Marketing Pixels: Help us present relevant advertisements to patrons who have expressed interest in Maison Namayasa.

Managing Cookies: You can adjust your browser settings to decline or delete cookies. However, disabling certain cookies may impact the checkout process or overall site performance.

5. Data Security and Retention

• Security Protocols: We implement robust administrative, technical, and physical safeguards—including SSL (Secure Socket Layer) 256-bit encryption—to protect your personal information against unauthorized access, loss, or misuse.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., for ongoing warranty, refill records, tax compliance, or bespoke formula archives), unless a longer retention period is required by law.

6. Your Rights & Choices

Depending on your jurisdiction (such as under the Indian Digital Personal Data Protection Act, EU GDPR, or similar data privacy frameworks), you have the right to:

• Access & Review: Request a copy of the personal information we hold about you.
• Correction & Update: Request correction of inaccurate or incomplete details (such as updated delivery addresses).
• Deletion (“Right to be Forgotten”): Request the erasure of your personal data, subject to legal or transactional retention obligations.
• Withdraw Consent / Opt-Out: Unsubscribe from promotional newsletters at any time by clicking the “Unsubscribe” link at the footer of any email, or by contacting us directly.
• Grievance Redressal: Lodge a question or concern regarding how your data is handled.

To exercise any of these rights, please contact our team at the email address provided below.

7. Children’s Privacy

Our products and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their details, please contact us immediately, and we will take prompt steps to delete that data from our records.

8. Third-Party Links

Our website may contain links to external platforms (such as our Instagram, LinkedIn, or third-party editorial reviews). Maison Namayasa is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect modifications to our atelier services, business practices, or statutory legal requirements. Any revisions will be posted directly to this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us & Grievance Redressal

If you have questions, inquiries regarding your personal data, or wish to exercise your privacy rights, please reach out to our team:

• Brand Name: Namayasa
• Founder & Grievance Officer: Namya Aggarwal
• Email: [support@namayasa.com]
• Phone / WhatsApp: [+91 XXXXXXXXXX]
• Registered Atelier Address: [karol bagh]